Servant leadership can seem like a contradicting term, but it is becoming a very popular tool in many businesses. Servant leadership is a philosophy that involves focusing on others (i.e. your employees) and focusing on...

According to a 1973 survey by the Sunday Times of London, 41% of people list public speaking as their biggest fear. Forget small spaces, darkness, and spiders, standing up in front of a crowd and talking is far more terr...

A good proposal doesn't just outline what product or service you would like to create or deliver. It does so in such a way that the reader feels it is the only logical choice. Your participants will explore the proposal...

Coaching is not just for athletes. More and more organizations are choosing to include coaching as part of their instruction. Coaching salespeople, when done correctly, will not only increase sales, it will have a positi...

The Encarta Dictionary defines knowledge management as the organization of intellectual resources and information systems within a business environment. Sounds pretty simple, right? Take a moment, though, and think about...

We live in a knowledge-based society, and the more critical you think the better your knowledge will be. Critical Thinking provides you with the skills to analyze and evaluate information so that you are able to obtain t...

Self-awareness is an integral part of everyday life. It transfers over to your personal, social, physical and work life. It can help one better understand themselves and how to live a better, more fulfilling life. When d...

An annual review can help you keep your employees happy, engaged, and focused. It is human nature to want to succeed. Giving your employees feedback on their positive and negative attributes is part of the pathway to s...

Social Learning is an effective way to train your employees through modelling positive behaviours. You will learn the best way to conduct role plays, share best practices, and provide constant and immediate feedback. It...

The importance of safety cannot be overstated. Every organization is responsible for the safety of employees while they are working. In 2015, OSHA estimated safety problems cost companies $1 billion a week. Understanding...

While having various cultures in one workplace can present communication problems and conflicts, the benefits of such a variety in the workplace outweigh it. The workplace can present challenges to management in terms of...

A distracted employee is a less effective employee. Employees who do not pay attention to their work can waste valuable time and make careless mistakes. You will be more efficient on your job, make fewer mistakes, and ov...

Six Sigma is a data-driven approach for eliminating defects and waste in any business process. You can compare Six Sigma with turning your water faucet and experiencing the flow of clean, clear water. Reliable systems ar...

High-Performance Teams (Remote Workforce) are organizations, teams or groups working in a virtual environment that are focused on achieving the same goals. Bringing team members together through a virtual environment can...

Mindfulness is a term that is frequently used but rarely defined. Practising true mindfulness encourages living in the present while it addresses the danger of distorted thinking, Staying in tune both mentally and emotio...

Phone skills are a precious tool to have in an employee's skill-set, and Call Center Training will help provide those skills. This course will help you improve your phone skills, make you more confident, improve sales, a...

For the better part of every day, we are communicating to and with others. Whether it's the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look you g...

Welcome to the respect in the Workplace course. Respect is one of the most critical traits employers look for in employees. Respectful employees drive the success of an organization, whether for profit or not for profit.

This course examines the basics, most importantly to be considerate of others, dress/appearance, the workplace versus social situations, business meetings, proper introductions and 'the handshake', conversation skills/sm...

Workplace safety is the responsibility of everyone in an organization. Companies have legal obligations to meet specific safety requirements, but many go further than the minimum obligations. Safety standards and procedu...