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Team Supervision Skills

Team Supervision Skills

US$69.59 Add to Cart Enroll Now

Description

Supervising others can be a tough job. Between managing your own time and projects, helping your team members solve problems and complete tasks, and helping other supervisors, your day can fill up before you know it.

The Supervising Others course will help supervisors become more efficient and proficient, with information on delegating, managing time, setting goals and expectations (for themselves and others), providing feedback, resolving conflict, and administering discipline.

Course Curriculum

  • Introduction
    • Course Objectives ..
  • Module 1
    • Setting Expectations ..
    • Defining the Requirements ..
    • Identifying Opportunities for Improvement and Growth ..
    • Setting Verbal Expectations ..
    • Putting Expectations in Writing ..
    • Knowledge Check ..
  • Module 2
    • Setting Goals ..
    • Understanding Cascading Goals ..
    • The SMART Way ..
    • The Three P's ..
    • Helping Others Set Goals ..
    • Knowledge Check ..
  • Module 3
    • Assigning Work ..
    • General Principles ..
    • The Dictatorial Approach ..
    • The Apple-Picking Approach ..
    • The Collaborative Approach ..
    • Knowledge Check ..
  • Module 4
    • Degrees of Delegation ..
    • Level One: Complete Supervision ..
    • Level Two: Partial Supervision ..
    • Level Three: Complete Independence ..
    • Knowledge Check ..
  • Module 5
    • Implementing Delegation ..
    • Deciding to Delegate ..
    • To Whom Should You Delegate? ..
    • Providing Instructions ..
    • Monitoring the Results ..
    • Troubleshooting Delegation ..
    • Knowledge Check ..
  • Module 6
    • Providing Feedback ..
    • Characteristics of Good Feedback ..
    • Feedback Delivery Tools ..
    • Informal Feedback ..
    • Formal Feedback ..
    • Knowledge Check ..
  • Module 7
    • Managing Your Time ..
    • The 80/20 Rule ..
    • The Urgent/Important Matrix ..
    • Using a Productivity Journal ..
    • Using Routines and Rituals to Simplify Your Workday ..
    • Knowledge Check ..
  • Module 8
    • Resolving Conflict ..
    • Using a Conflict Resolution Process ..
    • Maintaining Fairness ..
    • Seeking Help From Within the Team ..
    • Seeking Help from Outside the Team ..
    • Knowledge Check ..
  • Module 9
    • Ten Tips for Special Situations ..
    • What to Do If You’ve Been Promoted From Within the Team ..
    • What To Do If You’re Leading a Brand New Team ..
    • What to Do if You’re Taking on an Established Team ..
    • Knowledge Check ..
  • Module 10
    • A Survival Guide for the New Supervisor ..
    • Ask the Right Questions of the Right People ..
    • Go to Gemba ..
    • Keep Learning! ..
    • Knowledge Check ..
  • Assessment
    • Post-Test ..