Emotional Intelligence | The Corporate Training School

Description

Emotional intelligence describes the ability to understand one's own feelings, and that of groups, and how these emotions can influence motivation and behaviour. The concept of Emotional Intelligence has been around since at least the 1900s, but the term was first introduced by Wayne Payne in 1985.

As a result of the growing acknowledgement by professionals of the importance and relevance of emotions to work outcomes, the research on the topic continued to gain momentum, but it wasn't until the publication of Daniel Goleman's bestseller Emotional Intelligence: Why It Can Matter More Than IQ that the term became widely accepted by mainstream media.

Course Curriculum

Introduction
- Course Objectives ..
Module 1
- Introduction to Emotional Intelligence ..
- Defining Emotional Intelligence ..
- The Importance of EI ..
- Who Needs It? ..
- What Are Emotions? ..
- EQ vs. IQ ..
- Knowledge Check ..
Module 2
- The Components of EI ..
- Self-Management ..
- Self-Awareness ..
- Social Skills ..
- Internal Motivation ..
- Empathy ..
- Knowledge Check ..
Module 3
- Tools to Gain Control ..
- Journaling ..
- Meditation and Mindfulness ..
- Identifying Emotional Triggers ..
- Breathing Techniques ..
- Taking a Break ..
- Knowledge Check ..
Module 4
- Verbal Communication Skills ..
- Active Listening ..
- Asking Questions ..
- Consider Your Audience ..
- Choosing Your Words ..
- Be Authentic ..
- Knowledge Check ..
Module 5
- Nonverbal Communication Skills ..
- Body Language ..
- Tone Matters ..
- Facial Expressions ..
- Eye Contact ..
- Distance and Personal Space ..
- Knowledge Check ..
Module 6
- Managing Relationships With Others ..
- Building Rapport ..
- Respond, Don't React ..
- Show Gratitude ..
- Finding Common Ground ..
- Setting Boundaries ..
- Knowledge Check ..
Module 7
- Overcoming Obstacles ..
- Recognizing and Admitting Failure ..
- Disagreeing Constructively ..
- Staying Cool Under Pressure ..
- Be Open to Perspectives ..
- The Power of Forgiveness ..
- Knowledge Check ..
Module 8
- Application to Business Practices ..
- Working as a Team ..
- Setting Business Goals ..
- Interviewing for Successful Hires ..
- Giving and Receiving Feedback ..
- Customer Experience and Rapport ..
- Knowledge Check ..
Module 9
- Benefits of Being Emotionally Aware ..
- Strong Interpersonal Relationships ..
- Able to Manage Change ..
- Reduced Stress and Anxiety ..
- Improved Decision Making ..
- Boosts Employee Morale ..
- Knowledge Check ..
Module 10
- Making an Impact ..
- Creating a Powerful First Impression ..
- Maintaining Your Composure ..
- Inspiring Leadership ..
- Gaining Self-Confidence ..
- Patience and Practice ..
- Knowledge Check ..
Assessment
- Post Test ..