Administrative Support
Description
Administrative assistants are a key part of most office environments. They work quietly in the background, ensuring that the business runs smoothly and efficiently. This workshop will give new administrative assistants tools that will make them that person that the office can't live without. Experienced administrative assistants will learn new tools that will make them more efficient and valuable than ever.
In the Administrative Support course, participants will learn the core skills that will help them use their resources efficiently, manage their time wisely, communicate effectively, and collaborate with others skillfully. The practices presented in this course may take time to be a part of your daily work routine. However, making the commitment to consistently apply the concepts every day is the key to changing and adopting new behaviours in a short amount of time.
Course Curriculum
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Introduction
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Course Objectives ..
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Module 1
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Getting Organized (I) .. -
Dealing With Email .. -
Managing Electronic Files .. -
Keeping Track of the Paper Trail .. -
Making the Most of Voicemail .. -
Knowledge Check ..
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Module 2
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Getting Organized (II) .. -
Keeping Your Workspace Organized .. -
Using a To-Do Book .. -
The Extra Mile: Adding Project Management Techniques to Your Toolbox .. -
Knowledge Check ..
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Module 3
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Managing Time .. -
Managing Your Time .. -
Keeping Others on Track .. -
Maintaining Schedules .. -
Knowledge Check ..
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Module 4
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Getting It All Done On Time .. -
Prioritizing .. -
The Secret to Staying on Track .. -
Goal Setting .. -
Knowledge Check ..
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Module 5
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Special Tasks .. -
Planning Small Meetings .. -
Planning Large Meetings .. -
Organizing Travel .. -
Knowledge Check ..
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Module 6
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Verbal Communication Skills .. -
Listening and Hearing: They Aren't the Same .. -
Asking Questions .. -
Communicating With Power .. -
Knowledge Check ..
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Module 7
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Non-Verbal Communication Skills .. -
Body Language .. -
The Signals You Send to Others .. -
It's Not What You Say, it's How You Say it .. -
Knowledge Check ..
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Module 8
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Empowering Yourself .. -
Being Assertive .. -
Resolving Conflict .. -
Building Consensus .. -
Making Decisions .. -
Knowledge Check ..
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Module 9
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The Team of Two .. -
Working With Your Manager .. -
Influencing Skills .. -
What to Do in Sticky Situations .. -
Knowledge Check ..
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Module 10
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Taking Care of Yourself .. -
Ergonomics .. -
Stress Management .. -
Dealing with a Heavy Workload .. -
Knowledge Check ..
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Assessment
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Post Test ..
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